EMOTIONAL INTELLIGENCE IN INTERPERSONAL COMMUNICATION AMONG IMM ADMINISTRATORS IN MEDAN: IMPLICATIONS FOR CADRE DEVELOPMENT POLICY
Keywords:
cadre development, emotional intelligence, IMM, interpersonal communication, Medan.Abstract
Organizational communication involves interpreting emotions as well as exchanging information. This conceptual article examines emotional intelligence in interpersonal communication among Ikatan Mahasiswa Muhammadiyah (IMM) administrators in Medan and considers its implications for cadre development policy within a 2019 temporal frame. A narrative literature review integrates scholarship on emotional intelligence, social interaction, emotion regulation, listening, psychological safety, and training. The synthesis proposes that perceiving, understanding, and managing emotional information can inform how administrators clarify messages, respond to criticism, and discuss disagreements. However, emotional intelligence should not be equated with emotional suppression, agreement, or moral character. Policy implications include clearly defined learning objectives, contextual communication practice, mentoring, feedback, and proportionate evaluation. Evidence supporting emotional intelligence training provides a rationale for considering developmental activities, but it does not establish their effectiveness within IMM. The article concludes that emotional intelligence offers a useful framework for connecting interpersonal communication with cadre development. Proposed policies require adaptation and evaluation, while actual emotional abilities and communication practices among IMM administrators in Medan remain matters for empirical investigation.
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